Terms and Conditions
- 1.Controllers of personal information
- 2. What Personal Information we gather about you
- We receive and store any information or document you enter or upload on our Website or give us in any other way, in line with the product or service opted by you and as required by us or our business partners, including your personal information like first name, last name, email address, date of birth, residence city, sex,IP address, KYC documents, Income tax filings, Goods and services tax (GST) filings, Financial accounts, Bank statements and Bureau score (if available)etc.. You can choose not to provide certain information but then you might not be able to take advantage of many of our services and features. We neither collect nor store your biometric information.
- We may also have one time access to your camera, microphone, location, Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,and mobile device and store such information only for the purpose of onboarding or KYC requirements of us or our Partner with your explicit consent. in accordance with the Digital Lending guidelines issued by RBI and as amended from time to time.
- We might receive information about you from other sources generally by way of due diligence or other market intelligence including research and analysis of the filed accounts of your organisation and add it to our account information.
- 3. We Collect Cookies
- 4. How do We Use theInformation
- 5. Purpose for collecting information:
- Assist us or our business partners in facilitating and delivering services to you, process payments and your applications, communicate with you about products, services and promotional offers.
- Respond to queries, or requests submitted by you, and resolve your grievances/issues/problems with any services supplied to you.
- Administer or otherwise carry out our obligations in relation to any agreement with our business partners.
- Send you information about special promotions or offers. We might also tell you about new features or products/services. These might be our own offers or products/services, or third-party offers or products/services with whom Fingoindia.comhas a tie-up.
- Use your information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
- Use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. We may combine information we get from you with information about you we get from third parties.
- Send you notices, communications, and recommend services that might be of interest to you update our records and generally maintain your accounts with us, display content and customer reviews.
- When you provide your contact details, we will use it to send you general notices or important news about your account, request your feedback or opinions and provide updates on special deals and offers that might interest you.
- File storage permissions on android/iOS and Website for uploading customer documents are obtained for the purpose of processing customer applications by our Partners.
- FingoindiaWebsite may base on your consent also access your mobile device including camera for the purpose of service facilitation, ease of access and logging in to our website for the various services opted by you.
- As otherwise provided in this Privacy Policy and in compliance with the applicable laws.
- 6. Disclosure to Third Parties
- 7. Data Storage
- 8. What Is Your Control Over Your Personal Information That's Collected and Used Online
- 9. Revocation of Consent
- 10. Log Files
- 11. Data Security
- 12. Third-Party Advertisers and Links to Other Websites
- 13. Changes in this Privacy Policy
- 14. Nodal Grievance Officer
- 1. Objectives
- Customers are always treated equitably without any prejudice at all instances
- Grievance raised by customers are acknowledged attentively and dealt with courtesy in a timely manner and address the key questions on why the complainant feels aggrieved or dissatisfied
- Customers are provided with multiple touchpoints to submit their Grievances
- Customers are facilitated andsensitized about their rights in the Company and mechanism to convey their Grievances as well as their rights pertaining to alternate remedies in the Company if they are not satisfied with the resolution of their Grievances
- Grievances are investigated andredressed in a time bound and transparent manner•
- Grievances are reviewed and critically analyzed to improve the existing processes and systems to ensure that the re-occurrence of such Grievances are minimized 12| P a g eOn the basis of this Mechanism, the Company shall ensure that an appropriate Mechanism subsists for the purpose of receiving and addressing Grievance from its customers, with the aim of resolving the Grievance equitably and expeditiously.
- 2. Grievance Redressal Framework
- Email at:customercare@fingoindia.com
- Details of Products for which Grievance is made
- Date of Application submitted
- Details of Grievance
- Valid Contact Information including Phone No. & E-mail ID registered with the Company at the time of registration for availing the services of Fingoindia.
- 3. Review
- This Mechanism is subject to review by the Company as and when necessary.
- This Mechanism shall be subject to the applicable laws including but not limited to the rules, regulations, guidelines, directives and instructions issued by RBI and any other statutory authority from time to time and shall supersede the earlier version of the Mechanism. Any change/amendment in applicable laws with regard to maintenance of an appropriate Grievance Redressal Mechanism shall be deemed to be incorporated in this Mechanism by reference and this Mechanism shall be deemed to have been amended and revised accordingly.
- 1. Purpose
- 2. Applicability
- 3. Policies,Procedures, And Records
- Company shall respect intellectual property (IP) and conduct its business in compliance with the IP-related laws as applicable in the jurisdiction of Republic of India and its agreements with other companies.
- Company shall actively protect its own IP.
- Company shall maintain an effective system of IP asset management, including maintaining an inventory and records of IP-related assets and agreements.
- Company shall not knowingly infringe a third party's intellectual property in its products, services, or components, or disclose or use a third party's trade secrets without the express or implied consent of the owner or as permitted by law.
- Company shall not knowingly purchase or use counterfeit or other infringing goods and services in running its business, including counterfeit trademark goods or infringing copyright material (such as software, publications, video, audio, or other content).
- Company shall document and maintain written records of all substantial transactions and uses that involve the exercise of IP rights. (This includes, for example, licenses or assignments of rights; manufacture, reproduction or distribution of patented, trademarked or copyrighted items; and disclosure and use of trade secrets.)
- Company shall require, through binding policies or agreements with employees and contractors that its personnel comply with the applicable IP laws and the Company's IP policies and IP-related provisions in agreements with other companies.
- Company shall develop and implement a management system to help ensure that all personnel follow its IP policies. This management system shall encompass all IP-related policies, procedures and adequate and accurate records necessary to implement, measure, and improve Company's IP protection and compliance program.
- 4. IP Compliance Team
- 5. Scope and Quality of Risk Assessment
- 6. Management of Business Partners
- Company shall require its business partners to conduct their arrangements with the Companyin accordance with Company's relevant IP protection policies.
- Company shall conduct initial risk assessment and due diligence on all prospective business partners, which shall include an assessment of such companies' IP protection and management.
- 7. Security andConfidentiality Management
- Company shall maintain physical security designed to effectively protect trade secrets(where applicable) and other confidential information, and IP-related records, masters, tools, inventory and related materials.
- Company shall maintain computer and network security effective for protecting trade secrets, other confidential and proprietary information, and IP related records, and for discouraging violations of Company's IP policies on the Company's computers and networks.
- Company and its personnel shall only make trade secrets and other proprietary information available to third parties on a need to know basis, and subject to company procedures and written agreements containing adequate confidentiality and other protections.
- Company shall execute written confidential or Non-disclosure agreements with third parties prior to disclosure of any confidential information of the Company to any third party(ies).
- Any IP generated, created or developed by any of the employees/representatives and agents of the Company and/or consultants engaged by the Company, during the term of their employment or engagement as the case may be, for and/or on behalf of the Company, shall be work made for hire and shall be assigned by such persons to the Company. Further, the Company shall have the sole and exclusive ownership to such IP generated, developed or created unless otherwise agreed by the Company by way of a written contract or as may be applicable by the relevant IP law.
- 8. Training andCapacity Building
- Company shall provide ongoing appropriate level training on IP protection and management to all relevant personnel.
- Company shall provide specialized training to those personnel responsible for the development and implementation of the IP protection, management, and compliance program
- Company shall provide appropriate level training on IP protection and management for relevant supply chain members.
- 9. Monitoring and Measurement
- Company shall establish and operate asystem to monitor its performance in meeting the Company's relevant IP policies.
- Company shall incorporate the information gained from the IP compliance team through the monitoring system into the overall evaluation of its departments.
- 10. Corrective Actions and Improvements
- Company shall maintain a system to track and deal with problems in IP protection, management and compliance found through the monitoring process. The tracking system will identify the corrective action to be taken, the timeline, and the responsible party.
- Company shall develop and implement an annual or other regular improvement plan for IP protection, management, and compliance.
- In case of violation/infringement of any IPR such as trademark infringement by any employee/representative or any third party infringing upon the IPR of the Company, the Compliance Team of the Company would first investigate the matter in association with its Advocates and make recommendations to the Director/CFO for resolution of such violation/infringement including need for any legal course of action.
- 11. IP Licensing and Transfer
- The Company may license its IP to any of its Subsidiaries, Affiliates or a third party (ies) through various modes of licensing strategy such as: Exclusive licensing, Sole licensing, Non-Exclusive Licensing, Sub-licensing and licensing in general. The Company shall document such IP licensing through a license Agreement where each such license agreement shall define the terms and conditions for the proper use of IP of the Company.
- The Company may transfer its IP to any of its Subsidiaries, Affiliates or a third party (ies) through a signed IP transfer agreement on the conditions as may be deemed to be fit and proper to the Company.
- 12. Jurisdiction
- 1. Description and Acceptance of Services
- 2. License and Website Access
- 3. Privacy Policy
- 4. Your Registration/Account
- 5. Customer Due Diligence requirements (CDD)
- 6. Eligibility
- 7. Submitted Content
- 8. Third Party Links/Offers
- 9. Disclaimer of Warranty
- 11. Limitation of Liability
- 12. Indemnity
- 13. Termination:
- 14. Additional Terms and Conditions
- 14. General
- To generate/refine offers for my loan or credit card application(s) on Fingoindiawebsite/app;
- To provide customized recommendations and personalized offers of the products and services of Fingoindiaand/or its business partners/affiliates;
- To send information/personalized offers via email, text, call or online display or other means of delivery in Fingoindia's reasonable sole discretion;
- To provide personal finance management solutions detailing out individual bank account balances, transaction analysis and other features built on top of it;
- Any other Lending related services.
- Force Majeure
- Disable / Cancel Recurring Payments
- Notification and Communication
- Disclaimer of Liability
Privacy Policy
By using or continuing to use the Website you agree to our use of your information (including sensitive personal information as defined under the Information Technology Act 2000, applicable rules, notification etc.) in accordance with this Privacy Policy, as may be amended from time to time by Fingoindiaat its sole discretion.
Most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
However, because cookies allow you to take advantage of some of the Website's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not able to use any Website products and services that require you to Sign in.
Some features of this Website or our Services will require you to furnish your personally identifiable information as provided by you under your account section on our Website.
These third parties are required to handle your information using the same level of care and confidentiality as is followed by Fingoindiaand any accessing or processing of your information by these third parties is in accordance with contractual terms, applicable laws and our instructions and subject to your consent. For the purposes of this paragraph, "affiliate" means any person, company, or Fingoindia.comdirectly, or indirectly through one or more intermediaries, that controls, is controlled by or is under common control with Fingoindia.com(The term "control," as used in the preceding sentence, shall mean with respect to any person, the possession, directly or indirectly, of the power, through the exercise of voting rights, contractual rights or otherwise, to direct or cause the direction of the management or policies of the controlled person. As used in this Privacy Policy, the term "Person" includes any natural person, corporation, partnership, limited liability company, trust, unincorporated association, or any other entity).
Fingoindia.commay also share, and/or transfer your personally identifiable information to any successor-in-interest as a result of a sale of any part of Fingoindia.combusiness or upon the merger, reorganization, or consolidation of it with another entity on a basis that it is not the surviving entity.
We limit the collection and use of your personal information. We may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner. Such information does not identify you individually. Access to your Account information and any other personal identifiably information is strictly restricted and used only in accordance with specific internal procedures, and for the purposes set out in this Privacy Policy, in order to operate, develop or improve our services. We may use third party service providers to enable you to provide with our services and we require such third parties to maintain the confidentiality of the information we provide to them, under our contracts with them.
We may also share your information, without obtaining your prior written consent, with government agencies mandated under the law to obtain information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or where disclosure is necessary for compliance of a legal obligation. You agree and consent for the Website to disclose your information, if so required, under applicable law. 8| P a g eThere are number of products/services such as loans, credit cards, mutual funds, offered by third Parties on the Website, such as lenders, banks, credit card issuers. If you choose to apply for these separate products or services, disclose information to these providers, then their use of your information is governed by theirprivacy policies in addition to the Privacy Policy of the Website. Fingoindia.comis not responsible for their privacy policies. We encourage you to visit and read about the privacy notices and procedures adopted by these third parties/providers, when youapply for their products or services. Fingoindiaholds no responsibility for the content of the privacy policies or terms of use etc. of these third party websites.
In following situation, Fingoindiamay retain your information for an extended period (i)in case of requirement of any investigations under law or as part of any requirements before courts/tribunals/forums/commissions etc; (ii) to enhance/improve our products/services and (iii) as required under contractual arrangements with business partners.
You also have the ability to choose what personal information, including what sensitive personal information (i.e.,your financial information) you provide to us, restrict disclosure ofyour information to third parties, however, please note that this may affect your seamless access to such product/ service as opted by you. However, if you choose not to provide all of the mandatory information and data that is requested of you, we may not be able to provide you with the Services that you have subscribed to.
We believe you should be able to choose what kinds of information you receive via email/SMS. If you do not want to receive marketing materials by email/SMS, just indicate your preference on the contact information for your account or the 'opt-out' or unsubscribe link provided in our marketing emails and you can also write to us at customercare@fingoindia.com. Please note that it may take about 10 days to process your request. Please keep in mind that we will continue to notify you by email /SMS/via phone calls regarding your services with us, even after you have opted out. 9| P a g eYou can review the information that you have provided to us by logging into your account at the Website and correct or amend any personal information or sensitive personal data or information to ensure that the information or data you provided us is accurate and/or not deficient. Fingoindia.comis not responsible for the authenticity of any personal information or sensitive personal data or information supplied to it by you or any third party.
The data may be required to be retained for the purpose of Product servicing, repayment etc. by us and/or our Partners and also as required under any applicable laws. We assure that such retained information shall be protected following all cyber security norms.10
Third Party Advertising
We may use third-party advertising companies and/or ad agencies to serve ads when you visit our Website. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this Website in order to provide advertisements on this Website and other third-party websites about goods and services that may be of interest to you.We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about your visits to Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites for targeted advertisements for goods and services. No personally identifiable information is collected or used in this process.
Links to Other Websites:
There might be other sites relating to our Banking and Non Banking partners linked to Fingoindia.comand other affiliates. Personal information that you provide to those sites is not our property or responsibility. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of these websites when you visit them. Fingoindiaholds no responsibility for the content of the privacy policies or terms of use etc. of these third-party websites.Name:GVNG Pavan Kumar
Email:customercare@fingoindia.com
If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our Contact Us page or atcustomercare@fingoindia.com
Grievance Redressal Mechanism
The Mechanism encompasses adherence to the provisions of Digital Lending guidelines and other regulations stipulated by Reserved Bank of India (RBI).
Means and Mode-Any customer having a Grievance with respect to the product and services offered by the Company may reach out to the Company through any of the following channels:
FormatofGrievance:
Customers are requested to necessarily provide necessary details which includes:
2.2 How will we address a Grievance?
a. When the customer Grievance is received, we will endeavour to send an acknowledgement/a response within 48 working hours of receiving the Grievance.
b. After examining the matter, we will send our final response or explain why we need more time to respond and shall endeavor to do so within 30 days of receipt of Grievance.
2.3 Details of Nodal Grievance Redressal Officer
Name:GVNG Pavan Kumar
Email:customercare@fingoindia.com
Intellectual Property Policy
Intellectual property (IP) is one of our most valuable assets. We rely on various types of intellectual property (such as trademarks, patents, copyrights, trade secrets, domain names, design rights) for our success in the market. IP helps us stay competitive, allows us to fund future successes, and supports each of our jobs at the Company. The Company has a consistent policy of identification of Company's intangible assets, prioritizing them according to Company's business plans, registering, exploiting and safeguarding them in order to benefit fully from IP in terms of revenue, reputation and market share. The Company's IP Policy also envisages protection and management of its own IP well, internally and with it's business partners. We also want to respect the IP of others as we develop our products and services, run our business, and work with business partners.
For clarifications, the term Company wherever used under this IP policy, shall include its Subsidiaries and Affiliates.
Terms of Use
This document/agreement (referred to as "Agreement") is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) 2011, that provides for the due diligence to be exercised for the access or usage of this Website.
By accessing this Website or registering your information on the Website, the users (hereinafter referred to as "you" or "your") agree to be bound by this Terms of Use ("TOU"). This agreement along with Privacy Policy and Disclaimer describes our relationship with you will be subject to the rules, guidelines, policies, terms, and conditions applicable to any specific Service that is provided by this Website and they shall be deemed to be incorporated into this TOU and shall be considered as part and parcel of this TOU.
Be sure to return to this page periodically to review the most current version of the TOU. We reserve the right at any time, at our sole discretion, to change orotherwise modify the TOU 17| P a g ewithout prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified by TOU.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. YOUR ACCEPTANCE OF TERMS CONTAINED HEREIN CONSTITUTES THE AGREEMENT BETWEEN YOU AND THE COMPANY FOR THE PURPOSE AS DEFINDED HEREUNDER.
Your continued usage of the Services and ancillary services from time to time would also constitute acceptance of the TOU including any updation or modification thereof and you would be bound by this Agreement until this Agreement is terminated as per provisions defined herein.
You agree and authorize Company to share your information with its group companies and other third parties, in so far as required for joint marketing purposes/offering various services/report generations and/or tosimilar services to provide you with various value added services, in association with the Services selected by you or otherwise. You agree to receive communications through emails, telephone and/or SMS, from the Company or its third party vendors/business partners/ marketing affiliates regarding the Services/ancillary services updates, information/promotional emails and/or product announcements. In this context, you agree and consent to receive all communications at the mobile number provided by you, evenif this mobile number is registered under DND/NCPR list under TRAI regulations. And for that purpose, you further authorize Company to share/disclose the information to any third party service provider or any affiliate, its group companies, authorized agents.
Company will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements entered into for providing Services and ancillary services.
It is to be noted that the Service provided to you is based on various parameters including your credit information report and credit rating maintained by various authorized Credit Information Companies ("CICs) in India and any other financial information that you may chooseto provide to Fingoindiaor authorise/ give consent to obtain from such CIC. If the information and details provided to Fingoindia(by the concerned CICs or you) are incorrect or incomplete, it will adversely affect the quality of the Service. In addition, there are several unknown factors beyond the control of Fingoindiathat may impact the outcome of the Service. For instance, 18| P a g ecredit scores are calculated differently by the various credit information companies; banks and other lending institutions may have their own internal policies subject to which they accept settlement of delayed dues or offer financial assistance and therefore, it is impossible to predict how any one specific action that we may recommend will affect your credit rating or your ability to obtain financial assistance.Therefore, you hereby understand and acknowledge that the reports and analysis provided to you by Fingoindiais based on Fingoindia's commercially reasonable efforts and our past knowledge and experience,and Fingoindiadoes not guarantee any outcome vis-à-vis your credit report or credit rating maintained by CICs nor do we guarantee that you will receive financial assistance from any bank or other credit institution. Individual results may vary based on several factors which are beyond the control of Fingoindia. While we make commercially reasonable efforts to ensure that our analysis are comprehensive and will provide you with options to improve your credit rating and credit worthiness, it is not meant tobe exhaustive or conclusive and errors may occur.
By accepting these Terms, you hereby give consent and authorise Fingoindiaat its discretion to:
1.Request and receive reports from CICs now and for a period of next six months
2.Retain and store such reports for a period of six months from the date such report was received from the CIC
3.Extend the periods stated above for further such periods perpetually every time you login to the FingoindiaWebsite.
4.You hereby understand and agree that Fingoindiais required by law to purge any report after six months of obtaining such report, if you fail to login and validate your consent for retaining such report for further period of six months.
By accepting these Terms, you hereby request and authorize Fingoindiato communicate with you, and accept instructions from you or your approval, (i) over the telephone (at the number you provide to Fingoindia) (ii) by email (at the email address you provide to Fingoindia); (iii) in writing (including through documents uploaded by you through your User ID or otherwise), and/or any other mode and form as may be determined appropriate by Fingoindiafrom time to time. You hereby consent to Fingoindia, at its sole discretion, (i)recording all telephone calls between you and Fingoindiaand any such records of Fingoindiashall be conclusive and binding evidence of the fact and content of such calls (ii) providing your details to banks and credit institutions to validate correctness of reporting with the CICs(iii) To share your informationincluding certain personal identifiable information with business partners (i.e. financial institutions) of Fingoindiato provide you with pre-approved offers per the eligibility criteria, from such business partners. It is your responsibility to intimate Fingoindiaof any change in your email address or telephone number. You hereby confirm that instructions / approval soprovided by you will be valid, effective,and binding on you without any further enquiry or due diligence as to identity of the person purporting to give such instruction / approval. Fingoindiamay, in its sole discretion, seek further confirmation of anyinstruction / approval given or purporting to originate from you.
For as long as your User ID remains registered with us, Fingoindiamay, from time to time, recommend our own products and services or the products and/or services of third party banks and other credit institutions to you. You hereby consent that based upon your request, Fingoindiamay forward your contact details to third party banks and credit institutions, and 19| P a g eyou authorize them to contact you, even if you are registered with a Do Not Call (DNC) status with your telecom provider. If you have asked us, or if you do ask us in future not to send you any marketing material, you agree that this restriction will not apply to these recommendations / referrals. The provision of referrals related to the products and/or services of third party banks and other credit institutions is purely a referral service and is not an offer made to you by Fingoindiafor any financial product and/or financial services and should not be construed as such. Such thirdparty referral is provided strictly on a non-risk participation basis. The ultimate decision regarding the appropriateness of any product / service that is provided to you by Fingoindiais exclusively yours and you should exercise due caution and/or seek independent advice before entering into any investment or financial obligation based on these referrals. You should consult your appropriate advisors and independently consider the merits and risks of subscribing or purchasing any recommended products / services, including engaging with any third party and / or purchasing their products / services. The third party/parties will be entitled to determine, in their sole discretion, whether to offer any of their products and/or services to you and any such offerwill be subject to such terms and conditions as may be agreed between you and the concerned third party. Fingoindiashall not be a party to and shall not be responsible or liable for any transactions, interactions, conduct or communications between you and our third party partners, on or through the Service or otherwise. Fingoindiamay receive a referral / facilitation fee from these third party banks / other credit institutions for the referral and you hereby confirm that you have no objection to the same.
Company grants you a limited license to access and make use of the Website, the Services and ancillary services. This license does not include any downloading or copying of any kind of information for the benefit of another individual, vendor or any other third party or to create a derivative work from, modify, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Services. Any unauthorized use by you shall terminate the permission or license granted to you.
By using the Website you agree not to: (i) use this Website or its contents for any commercial purpose; (ii) make any speculative, false, or fraudulent transaction or any transaction in anticipation of demand; (iii) access, monitor or copy any content or information of this Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission; (iv) violate the restrictions in any robot exclusion headers on this Website or bypass or restrict or circumvent other measures employed to prevent or limit access to this Website; (v) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; (vi) deep- 20| P a g elink to any portion of this Website (including, without limitation, the purchase path for any service) for any purpose without our express written permission; or (vii) "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
You agree and understand that you are solely responsible for maintaining the confidentiality of your password which, together with your Login ID (as may be applicable in accordance with the Service selected), allows you to access the Service. That Login ID and password, together with any mobile number or other contact information you provide, form your ("Registration Information"). You agree that you are responsible for maintaining the confidentiality of your Login ID and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur through your account or password. Because of this, we strongly recommend that you exit/ logout from your account at the end of each session. You agree to notify Company immediately of any unauthorized use of your account or any other breach of security. You further agree that Company shall not be liable for any unauthorized use or accessof your account by yourself or any other party and the company is entitled to recover any damages suffered on account of it from you.
You shall provide true, accurate, current and complete information about yourself and undertake to inform/update of any change in your Registration Information promptly and keep it up-to-date and accurate at all times, as it has a direct bearing on the provision of Services and ancillary services by or through Company. You agree not to misrepresent your identity nor will youmake an attempt to make an unlawful access to the Website or use of the Services. Additional terms and conditions will apply to your purchase of services that you select. Please read these additional terms and conditions carefully.
The Company expressly disclaim all warranties of any kind as to the Services, ancillary services and all information, products, services and other content (including that of the third parties) included in or accessible from the services, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Company and its service providers, affiliates, business partners make no warranty that (i) the services will meet your requirements, (ii) the services will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the services will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the services will meet your expectations, and (v) any errors in the technology will be corrected.
Prices for Products available on our Website and are incorporated into this TOUs by reference. All prices, whether specified or not, are in Indian rupees. Prices, Products and Services are offered by the Company's business partners, and may change in accordance with the brand guidelines or other terms and conditions applicable to each of the business partners of Fingoindia. In some cases Services and prices are offered by the Company itself and it reserves the right to modify the use and prices of such Services. Fingoindiamay receive a referral / facilitation fee from third party banks / other credit institutions for (a) assisting with the settlement of outstanding amounts dues owed to them by you and / or (b) for referring their products / services to you and by accepting these Terms you confirm that you have no objection to the same.You further undertake that by initiating a transaction, you are entering into a legally binding and enforceable contract with these business partners of the Company, to purchase the products or avail the services using such payment facilities as may be permitted by applicable laws and as may be accepted by the Company.
The Company does not charge any registration/membership or browsing fee. However, the Company reserves the absolute right to charge any fee for registration/ membership or browsing fee at any time. All such fees that the Company may charge will be intimated to the users and such change shall automatically become effective immediately after they are posted on the Website. All such fees charged by the Company shall be in Indian Rupees. Your continued use of the Company shall be deemed as an acceptance of the amended terms of the TOU.
The Company may enter into agreements with third party payment gateway aggregators and financial institutions authorized by the Reserve Bank of India for collection, refund and remittance and to facilitate payment between you, Fingoindiaand its business partners, as the case may be. The Company shall initiate the remittance of the payments made by you and the date of completion of transaction shall be after the products are delivered to you or after the Services are rendered to you and such other additional time as may be agreed between Website and its business partners, as the case may be.
Whileavailing any of the payment method/s available on the Website, the Company will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
1.Lack of authorization for any transaction/s, or
2.Any payment issues arising out of the transaction, or
3.Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a you;
4.Decline of transaction for any other reason(s)
Notwithstanding anything contained herein, the Website reserves the right to conduct additional verification for security or other reasons if it is not satisfied with the creditability of you/your transaction.
Use of the payment facilities provided by the Website shall not render the Website liable or responsiblefor the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products or services listed on the Website. The Website shall not be responsible for any damages, interests or claims arising from not processing a transaction.
You hereby agree to provide accurate information, such as credit/debit information for purchasing any Service or product on or through the Website. You further warrant that you shall not use payment information or instrument that is not lawfully owned by you. In addition to this TOUs, the terms and conditions of the bank or other financial institution shall also be applicable to every user. The Website disclaims any liability arising out of declining of payment by such bank or financial institution.
Fingoindiamay in its sole discretion impose limits on the number of transactionswhich an individual holding a financial instrument may use for payment for products or services. Additionally, the Website reserves the right to refuse to process transactions exceeding such limit and transactions by you that have incurred questionable charges and amounts.
Fingoindiais merely a facilitator for providing you with payment channels through automated online electronic payments (either itself or through its payment gateway service providers), cash on delivery, collection and remittance facility for the payment of products purchased by the User on the Website using the existing authorized bankinginfrastructure and credit card payment gateway networks (of either the Website or Service Providers).
Fingoindiashall not be held responsible and shall bear no liability in case of failure or delay of delivering the products or services including any damage or loss caused to you due to such delay. No deliveries of the products/services shall be made outside the territorial boundaries of India.
Notwithstanding the above, if the Company is found liable for any proven and actual loss or damage which arises out of or in any way connected with any of the occurrences described above, then you agree that the liability of Company shall be restricted to, in the aggregate, any Service/transactional fees paid by you to the Company in connection with such transaction(s)/ Services on this Website, if applicable.
The Company has no control over the third party websites which would be provided to you through its Website. You acknowledge and agree that under no circumstance shall the Company be liable for your using the services offered or provided by any third party service provider.
You shall not sue or otherwise make or present any demand or claim, and irrevocably, unconditionally and entirely release, waive and forever discharge the Company, its officers, directors, employees, agents, licensees, affiliates, successors and assigns, jointly and individually (hereinafter "Release"), from any and all manner of liabilities, claims, demands,losses, claims, suits, costs and expenses (including court costs and reasonable attorney fees) ("Losses"), whatsoever, in law or equity, whether known or unknown, which you ever had, now have, or in the future may have against the Release with respect to the Services. You agree to defend, indemnify, and hold harmless the Release from and against any and all Losses resulting from claims made against the Company by third parties arising from and in connection with this Authorization.
Fingoindia mayterminate the agreement between us and de-activate your User ID forthwith by notice to you at your email address registered with us in the event that you are in breach of these Terms / any Additional Terms you accept.
Fingoindia may also terminate the agreement between us and de-activate your User ID by giving you notice of one (1) day addressed you your email address registered with us.You may terminate this agreement and request deactivation of your User ID by written notice by email addressed to Fingoindia
Name:GVNG Pavan Kumar;
Email:customercare@fingoindia.com.
Your User ID will be deactivated within three (3) working days from receipt of such email.
Upon termination, your right and license to access and/or use the Service immediately ceases; your User ID will be deactivated and you will no longer be able to access or use the Service. Further, your personal information that is in the possession of Fingoindia will be dealt with in accordance with ourPrivacy Policy.
Company reserves the right to discontinue or suspend, temporarily or permanently, the Services including ancillary services, by giving reasonable time period notice, on a best effort basis, unless it is merely to change certainfeatures/contents of the Services and/or Website or maintain the security and integrity of the Services. You agree that Company will not be liable to you in any manner whatsoever for any modification or discontinuance of the Services.
You agree not to usethe Services and ancillary services for illegal purposes or for the transmission of material that is unlawful, harassing, libelous (untrue and damaging to others), invasive of another's privacy, abusive, threatening, or obscene, or that infringes the rights of other.
Company may, from time to time, announce certain offers with intent to promote its Website and/or Services/ ancillary services ("Promotional Offer/s"). The Promotional Offer(s) would always be governed by this TOU plus certain additional termsand conditions, if any prescribed. The said additional terms and conditions, if prescribed, would be specific to the corresponding Promotional Offer only and shall prevail over these TOU, to the extent they may be in conflict with these Terms. Company reserves the right to withdraw, discontinue, modify, extend and suspend the Promotional Offer(s) and the terms governing it, at its sole discretion.
If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on ourwebsite page or atcustomercare@fingoindia.com
Disclaimer
Fingoindiaintends to provide clear information about banking products and services. The information and data in the website" www.fingoindia.com" ("Website/ Fingoindiaplatform") are generic in nature. Our efforts are to offer accurate and responsible data. We are not responsible for any sort of discrepancies.There is no purpose of violating any copyright or intellectual copyrights issues. All information provided on the portal Fingoindiais subject to the discretion of the same and is likely to change without any notice. Though, any changes in public utility will be communicated immediately in our portal.
We have tried to maintain high standards in quality, clarity, and accuracy of the material posted on the portal. Fingoindiais not legally responsible for the same in any matter whatsoever. Employees, partners, and associated staff of Fingoindiaare not accountable for any loss, harm, or damage due to usage of information from the portal. Customers are advised to use their own discretion in such matters. The information provided on the portal is of financial, insurance, and legal nature. It is a mutual understanding that customers association with the portal will be at the customer's preference and risk.
Visitors to this Website/portal and every third party is hereby informed that the owners of this Website/portal, are the intermediaries of the banks, financial institutions and mutual funds/AMC's, whose products are dealt with in this Website/portal. It is made abundantly clear that Fingo Financial Solutions Private Limited, its groupcompanies, its directors, shareholders, officers and employees and Fingoindia.comare in no way responsible or liable for any one for 27| P a g ehis/her investment or credit buy decision(s) (availing any kind of loans or taking credit card through us), and every prospect/loan seeker/ investor/policy-holder shall be solely responsible for the consequences of his/her decision(s).
FRAUD RELATED DISCLAIMER
BEWARE OF FRAUDULENT PHONE CALLS AND E-MAILS. Fingoindiaclarifies to public that Fingoindiaor its officials will never ask customers/visitors to deposit any money/cash for any of our services. Public receiving such phone calls/emails are requested to intimate Fingoindiaalong with details atcustomercare@fingoindia.com.
Account Aggregator Terms Of Use
I further confirm that my financial information may be transferred, shared or otherwise disclosed by Fingoindiato any third party in an aggregated and anonymised manner for obtaining enhanced data parameters and/or to assist me in availing various loan options or credit facilities available with Fingoindia. I also confirm that I have verified the details of the request to transfer the data and understand that this consent is binding on me. I expressly disclaim Fingoindiafrom any liability towards the correctness of the financial information/data and agree to indemnify and hold harmless Fingoindiaand any of its subsidiaries, successors, representatives, assigns and/or affiliates for any claims, demands, damages, actions, suits of any kind or nature which may arise whatsoever including for any discrepancy in the financial data.I also authorize the Account Aggregators to share my financial information with Fingoindiafor the aforementioned purposes. I further confirm that I have read and understood the consent provided hereinabove and agree to the same voluntarily and out of my free will. I also confirm that I am aware of the option to withdraw this consent at any time through Fingoindiawebsite or app. However such revocation shall be at my risks, costs and consequences in case the services have been partially or fully fulfilled by Fingoindia.
In case one of your Recurring Payments is declined for any reason whatsoever, including expiry of your card (credit / debit), we may cancel your subscription, unless you provide us with a new mandate. If you provide us with a new mandate and are successfully charged before your subscription is cancelled, your new subscription period will be based on the original renewal date and not the date of the successful charge.
- 1.Controllers of personal information
- 2. What Personal Information we gather about you
- We receive and store any information or document you enter or upload on our Website or give us in any other way, in line with the product or service opted by you and as required by us or our business partners, including your personal information like first name, last name, email address, date of birth, residence city, sex,IP address, KYC documents, Income tax filings, Goods and services tax (GST) filings, Financial accounts, Bank statements and Bureau score (if available)etc.. You can choose not to provide certain information but then you might not be able to take advantage of many of our services and features. We neither collect nor store your biometric information.
- We may also have one time access to your camera, microphone, location, Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,and mobile device and store such information only for the purpose of onboarding or KYC requirements of us or our Partner with your explicit consent. in accordance with the Digital Lending guidelines issued by RBI and as amended from time to time.
- We might receive information about you from other sources generally by way of due diligence or other market intelligence including research and analysis of the filed accounts of your organisation and add it to our account information.
- 3. We Collect Cookies
- 4. How do We Use theInformation
- 5. Purpose for collecting information:
- Assist us or our business partners in facilitating and delivering services to you, process payments and your applications, communicate with you about products, services and promotional offers.
- Respond to queries, or requests submitted by you, and resolve your grievances/issues/problems with any services supplied to you.
- Administer or otherwise carry out our obligations in relation to any agreement with our business partners.
- Send you information about special promotions or offers. We might also tell you about new features or products/services. These might be our own offers or products/services, or third-party offers or products/services with whom Fingoindia.comhas a tie-up.
- Use your information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
- Use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. We may combine information we get from you with information about you we get from third parties.
- Send you notices, communications, and recommend services that might be of interest to you update our records and generally maintain your accounts with us, display content and customer reviews.
- When you provide your contact details, we will use it to send you general notices or important news about your account, request your feedback or opinions and provide updates on special deals and offers that might interest you.
- File storage permissions on android/iOS and Website for uploading customer documents are obtained for the purpose of processing customer applications by our Partners.
- FingoindiaWebsite may base on your consent also access your mobile device including camera for the purpose of service facilitation, ease of access and logging in to our website for the various services opted by you.
- As otherwise provided in this Privacy Policy and in compliance with the applicable laws.
- 6. Disclosure to Third Parties
- 7. Data Storage
- 8. What Is Your Control Over Your Personal Information That's Collected and Used Online
- 9. Revocation of Consent
- 10. Log Files
- 11. Data Security
- 12. Third-Party Advertisers and Links to Other Websites
- 13. Changes in this Privacy Policy
- 14. Nodal Grievance Officer
- 1. Objectives
- Customers are always treated equitably without any prejudice at all instances
- Grievance raised by customers are acknowledged attentively and dealt with courtesy in a timely manner and address the key questions on why the complainant feels aggrieved or dissatisfied
- Customers are provided with multiple touchpoints to submit their Grievances
- Customers are facilitated andsensitized about their rights in the Company and mechanism to convey their Grievances as well as their rights pertaining to alternate remedies in the Company if they are not satisfied with the resolution of their Grievances
- Grievances are investigated andredressed in a time bound and transparent manner•
- Grievances are reviewed and critically analyzed to improve the existing processes and systems to ensure that the re-occurrence of such Grievances are minimized 12| P a g eOn the basis of this Mechanism, the Company shall ensure that an appropriate Mechanism subsists for the purpose of receiving and addressing Grievance from its customers, with the aim of resolving the Grievance equitably and expeditiously.
- 2. Grievance Redressal Framework
- Email at:customercare@fingoindia.com
- Details of Products for which Grievance is made
- Date of Application submitted
- Details of Grievance
- Valid Contact Information including Phone No. & E-mail ID registered with the Company at the time of registration for availing the services of Fingoindia.
- 3. Review
- This Mechanism is subject to review by the Company as and when necessary.
- This Mechanism shall be subject to the applicable laws including but not limited to the rules, regulations, guidelines, directives and instructions issued by RBI and any other statutory authority from time to time and shall supersede the earlier version of the Mechanism. Any change/amendment in applicable laws with regard to maintenance of an appropriate Grievance Redressal Mechanism shall be deemed to be incorporated in this Mechanism by reference and this Mechanism shall be deemed to have been amended and revised accordingly.
- 1. Purpose
- 2. Applicability
- 3. Policies,Procedures, And Records
- Company shall respect intellectual property (IP) and conduct its business in compliance with the IP-related laws as applicable in the jurisdiction of Republic of India and its agreements with other companies.
- Company shall actively protect its own IP.
- Company shall maintain an effective system of IP asset management, including maintaining an inventory and records of IP-related assets and agreements.
- Company shall not knowingly infringe a third party's intellectual property in its products, services, or components, or disclose or use a third party's trade secrets without the express or implied consent of the owner or as permitted by law.
- Company shall not knowingly purchase or use counterfeit or other infringing goods and services in running its business, including counterfeit trademark goods or infringing copyright material (such as software, publications, video, audio, or other content).
- Company shall document and maintain written records of all substantial transactions and uses that involve the exercise of IP rights. (This includes, for example, licenses or assignments of rights; manufacture, reproduction or distribution of patented, trademarked or copyrighted items; and disclosure and use of trade secrets.)
- Company shall require, through binding policies or agreements with employees and contractors that its personnel comply with the applicable IP laws and the Company's IP policies and IP-related provisions in agreements with other companies.
- Company shall develop and implement a management system to help ensure that all personnel follow its IP policies. This management system shall encompass all IP-related policies, procedures and adequate and accurate records necessary to implement, measure, and improve Company's IP protection and compliance program.
- 4. IP Compliance Team
- 5. Scope and Quality of Risk Assessment
- 6. Management of Business Partners
- Company shall require its business partners to conduct their arrangements with the Companyin accordance with Company's relevant IP protection policies.
- Company shall conduct initial risk assessment and due diligence on all prospective business partners, which shall include an assessment of such companies' IP protection and management.
- 7. Security andConfidentiality Management
- Company shall maintain physical security designed to effectively protect trade secrets(where applicable) and other confidential information, and IP-related records, masters, tools, inventory and related materials.
- Company shall maintain computer and network security effective for protecting trade secrets, other confidential and proprietary information, and IP related records, and for discouraging violations of Company's IP policies on the Company's computers and networks.
- Company and its personnel shall only make trade secrets and other proprietary information available to third parties on a need to know basis, and subject to company procedures and written agreements containing adequate confidentiality and other protections.
- Company shall execute written confidential or Non-disclosure agreements with third parties prior to disclosure of any confidential information of the Company to any third party(ies).
- Any IP generated, created or developed by any of the employees/representatives and agents of the Company and/or consultants engaged by the Company, during the term of their employment or engagement as the case may be, for and/or on behalf of the Company, shall be work made for hire and shall be assigned by such persons to the Company. Further, the Company shall have the sole and exclusive ownership to such IP generated, developed or created unless otherwise agreed by the Company by way of a written contract or as may be applicable by the relevant IP law.
- 8. Training andCapacity Building
- Company shall provide ongoing appropriate level training on IP protection and management to all relevant personnel.
- Company shall provide specialized training to those personnel responsible for the development and implementation of the IP protection, management, and compliance program
- Company shall provide appropriate level training on IP protection and management for relevant supply chain members.
- 9. Monitoring and Measurement
- Company shall establish and operate asystem to monitor its performance in meeting the Company's relevant IP policies.
- Company shall incorporate the information gained from the IP compliance team through the monitoring system into the overall evaluation of its departments.
- 10. Corrective Actions and Improvements
- Company shall maintain a system to track and deal with problems in IP protection, management and compliance found through the monitoring process. The tracking system will identify the corrective action to be taken, the timeline, and the responsible party.
- Company shall develop and implement an annual or other regular improvement plan for IP protection, management, and compliance.
- In case of violation/infringement of any IPR such as trademark infringement by any employee/representative or any third party infringing upon the IPR of the Company, the Compliance Team of the Company would first investigate the matter in association with its Advocates and make recommendations to the Director/CFO for resolution of such violation/infringement including need for any legal course of action.
- 11. IP Licensing and Transfer
- The Company may license its IP to any of its Subsidiaries, Affiliates or a third party (ies) through various modes of licensing strategy such as: Exclusive licensing, Sole licensing, Non-Exclusive Licensing, Sub-licensing and licensing in general. The Company shall document such IP licensing through a license Agreement where each such license agreement shall define the terms and conditions for the proper use of IP of the Company.
- The Company may transfer its IP to any of its Subsidiaries, Affiliates or a third party (ies) through a signed IP transfer agreement on the conditions as may be deemed to be fit and proper to the Company.
- 12. Jurisdiction
- 1. Description and Acceptance of Services
- 2. License and Website Access
- 3. Privacy Policy
- 4. Your Registration/Account
- 5. Customer Due Diligence requirements (CDD)
- 6. Eligibility
- 7. Submitted Content
- 8. Third Party Links/Offers
- 9. Disclaimer of Warranty
- 11. Limitation of Liability
- 12. Indemnity
- 13. Termination:
- 14. Additional Terms and Conditions
- 14. General
- To generate/refine offers for my loan or credit card application(s) on Fingoindiawebsite/app;
- To provide customized recommendations and personalized offers of the products and services of Fingoindiaand/or its business partners/affiliates;
- To send information/personalized offers via email, text, call or online display or other means of delivery in Fingoindia's reasonable sole discretion;
- To provide personal finance management solutions detailing out individual bank account balances, transaction analysis and other features built on top of it;
- Any other Lending related services.
- Force Majeure
- Disable / Cancel Recurring Payments
- Notification and Communication
- Disclaimer of Liability
Privacy Policy
By using or continuing to use the Website you agree to our use of your information (including sensitive personal information as defined under the Information Technology Act 2000, applicable rules, notification etc.) in accordance with this Privacy Policy, as may be amended from time to time by Fingoindiaat its sole discretion.
Most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
However, because cookies allow you to take advantage of some of the Website's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not able to use any Website products and services that require you to Sign in.
Some features of this Website or our Services will require you to furnish your personally identifiable information as provided by you under your account section on our Website.
These third parties are required to handle your information using the same level of care and confidentiality as is followed by Fingoindiaand any accessing or processing of your information by these third parties is in accordance with contractual terms, applicable laws and our instructions and subject to your consent. For the purposes of this paragraph, "affiliate" means any person, company, or Fingoindia.comdirectly, or indirectly through one or more intermediaries, that controls, is controlled by or is under common control with Fingoindia.com(The term "control," as used in the preceding sentence, shall mean with respect to any person, the possession, directly or indirectly, of the power, through the exercise of voting rights, contractual rights or otherwise, to direct or cause the direction of the management or policies of the controlled person. As used in this Privacy Policy, the term "Person" includes any natural person, corporation, partnership, limited liability company, trust, unincorporated association, or any other entity).
Fingoindia.commay also share, and/or transfer your personally identifiable information to any successor-in-interest as a result of a sale of any part of Fingoindia.combusiness or upon the merger, reorganization, or consolidation of it with another entity on a basis that it is not the surviving entity.
We limit the collection and use of your personal information. We may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner. Such information does not identify you individually. Access to your Account information and any other personal identifiably information is strictly restricted and used only in accordance with specific internal procedures, and for the purposes set out in this Privacy Policy, in order to operate, develop or improve our services. We may use third party service providers to enable you to provide with our services and we require such third parties to maintain the confidentiality of the information we provide to them, under our contracts with them.
We may also share your information, without obtaining your prior written consent, with government agencies mandated under the law to obtain information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or where disclosure is necessary for compliance of a legal obligation. You agree and consent for the Website to disclose your information, if so required, under applicable law. 8| P a g eThere are number of products/services such as loans, credit cards, mutual funds, offered by third Parties on the Website, such as lenders, banks, credit card issuers. If you choose to apply for these separate products or services, disclose information to these providers, then their use of your information is governed by theirprivacy policies in addition to the Privacy Policy of the Website. Fingoindia.comis not responsible for their privacy policies. We encourage you to visit and read about the privacy notices and procedures adopted by these third parties/providers, when youapply for their products or services. Fingoindiaholds no responsibility for the content of the privacy policies or terms of use etc. of these third party websites.
In following situation, Fingoindiamay retain your information for an extended period (i)in case of requirement of any investigations under law or as part of any requirements before courts/tribunals/forums/commissions etc; (ii) to enhance/improve our products/services and (iii) as required under contractual arrangements with business partners.
You also have the ability to choose what personal information, including what sensitive personal information (i.e.,your financial information) you provide to us, restrict disclosure ofyour information to third parties, however, please note that this may affect your seamless access to such product/ service as opted by you. However, if you choose not to provide all of the mandatory information and data that is requested of you, we may not be able to provide you with the Services that you have subscribed to.
We believe you should be able to choose what kinds of information you receive via email/SMS. If you do not want to receive marketing materials by email/SMS, just indicate your preference on the contact information for your account or the 'opt-out' or unsubscribe link provided in our marketing emails and you can also write to us at customercare@fingoindia.com. Please note that it may take about 10 days to process your request. Please keep in mind that we will continue to notify you by email /SMS/via phone calls regarding your services with us, even after you have opted out. 9| P a g eYou can review the information that you have provided to us by logging into your account at the Website and correct or amend any personal information or sensitive personal data or information to ensure that the information or data you provided us is accurate and/or not deficient. Fingoindia.comis not responsible for the authenticity of any personal information or sensitive personal data or information supplied to it by you or any third party.
The data may be required to be retained for the purpose of Product servicing, repayment etc. by us and/or our Partners and also as required under any applicable laws. We assure that such retained information shall be protected following all cyber security norms.10
Third Party Advertising
We may use third-party advertising companies and/or ad agencies to serve ads when you visit our Website. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this Website in order to provide advertisements on this Website and other third-party websites about goods and services that may be of interest to you.We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about your visits to Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites for targeted advertisements for goods and services. No personally identifiable information is collected or used in this process.
Links to Other Websites:
There might be other sites relating to our Banking and Non Banking partners linked to Fingoindia.comand other affiliates. Personal information that you provide to those sites is not our property or responsibility. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of these websites when you visit them. Fingoindiaholds no responsibility for the content of the privacy policies or terms of use etc. of these third-party websites.Name:GVNG Pavan Kumar
Email:customercare@fingoindia.com
If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our Contact Us page or atcustomercare@fingoindia.com
Grievance Redressal Mechanism
The Mechanism encompasses adherence to the provisions of Digital Lending guidelines and other regulations stipulated by Reserved Bank of India (RBI).
Means and Mode-Any customer having a Grievance with respect to the product and services offered by the Company may reach out to the Company through any of the following channels:
FormatofGrievance:
Customers are requested to necessarily provide necessary details which includes:
2.2 How will we address a Grievance?
a. When the customer Grievance is received, we will endeavour to send an acknowledgement/a response within 48 working hours of receiving the Grievance.
b. After examining the matter, we will send our final response or explain why we need more time to respond and shall endeavor to do so within 30 days of receipt of Grievance.
2.3 Details of Nodal Grievance Redressal Officer
Name:GVNG Pavan Kumar
Email:customercare@fingoindia.com
Intellectual Property Policy
Intellectual property (IP) is one of our most valuable assets. We rely on various types of intellectual property (such as trademarks, patents, copyrights, trade secrets, domain names, design rights) for our success in the market. IP helps us stay competitive, allows us to fund future successes, and supports each of our jobs at the Company. The Company has a consistent policy of identification of Company's intangible assets, prioritizing them according to Company's business plans, registering, exploiting and safeguarding them in order to benefit fully from IP in terms of revenue, reputation and market share. The Company's IP Policy also envisages protection and management of its own IP well, internally and with it's business partners. We also want to respect the IP of others as we develop our products and services, run our business, and work with business partners.
For clarifications, the term Company wherever used under this IP policy, shall include its Subsidiaries and Affiliates.
Terms of Use
This document/agreement (referred to as "Agreement") is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) 2011, that provides for the due diligence to be exercised for the access or usage of this Website.
By accessing this Website or registering your information on the Website, the users (hereinafter referred to as "you" or "your") agree to be bound by this Terms of Use ("TOU"). This agreement along with Privacy Policy and Disclaimer describes our relationship with you will be subject to the rules, guidelines, policies, terms, and conditions applicable to any specific Service that is provided by this Website and they shall be deemed to be incorporated into this TOU and shall be considered as part and parcel of this TOU.
Be sure to return to this page periodically to review the most current version of the TOU. We reserve the right at any time, at our sole discretion, to change orotherwise modify the TOU 17| P a g ewithout prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified by TOU.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. YOUR ACCEPTANCE OF TERMS CONTAINED HEREIN CONSTITUTES THE AGREEMENT BETWEEN YOU AND THE COMPANY FOR THE PURPOSE AS DEFINDED HEREUNDER.
Your continued usage of the Services and ancillary services from time to time would also constitute acceptance of the TOU including any updation or modification thereof and you would be bound by this Agreement until this Agreement is terminated as per provisions defined herein.
You agree and authorize Company to share your information with its group companies and other third parties, in so far as required for joint marketing purposes/offering various services/report generations and/or tosimilar services to provide you with various value added services, in association with the Services selected by you or otherwise. You agree to receive communications through emails, telephone and/or SMS, from the Company or its third party vendors/business partners/ marketing affiliates regarding the Services/ancillary services updates, information/promotional emails and/or product announcements. In this context, you agree and consent to receive all communications at the mobile number provided by you, evenif this mobile number is registered under DND/NCPR list under TRAI regulations. And for that purpose, you further authorize Company to share/disclose the information to any third party service provider or any affiliate, its group companies, authorized agents.
Company will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements entered into for providing Services and ancillary services.
It is to be noted that the Service provided to you is based on various parameters including your credit information report and credit rating maintained by various authorized Credit Information Companies ("CICs) in India and any other financial information that you may chooseto provide to Fingoindiaor authorise/ give consent to obtain from such CIC. If the information and details provided to Fingoindia(by the concerned CICs or you) are incorrect or incomplete, it will adversely affect the quality of the Service. In addition, there are several unknown factors beyond the control of Fingoindiathat may impact the outcome of the Service. For instance, 18| P a g ecredit scores are calculated differently by the various credit information companies; banks and other lending institutions may have their own internal policies subject to which they accept settlement of delayed dues or offer financial assistance and therefore, it is impossible to predict how any one specific action that we may recommend will affect your credit rating or your ability to obtain financial assistance.Therefore, you hereby understand and acknowledge that the reports and analysis provided to you by Fingoindiais based on Fingoindia's commercially reasonable efforts and our past knowledge and experience,and Fingoindiadoes not guarantee any outcome vis-à-vis your credit report or credit rating maintained by CICs nor do we guarantee that you will receive financial assistance from any bank or other credit institution. Individual results may vary based on several factors which are beyond the control of Fingoindia. While we make commercially reasonable efforts to ensure that our analysis are comprehensive and will provide you with options to improve your credit rating and credit worthiness, it is not meant tobe exhaustive or conclusive and errors may occur.
By accepting these Terms, you hereby give consent and authorise Fingoindiaat its discretion to:
1.Request and receive reports from CICs now and for a period of next six months
2.Retain and store such reports for a period of six months from the date such report was received from the CIC
3.Extend the periods stated above for further such periods perpetually every time you login to the FingoindiaWebsite.
4.You hereby understand and agree that Fingoindiais required by law to purge any report after six months of obtaining such report, if you fail to login and validate your consent for retaining such report for further period of six months.
By accepting these Terms, you hereby request and authorize Fingoindiato communicate with you, and accept instructions from you or your approval, (i) over the telephone (at the number you provide to Fingoindia) (ii) by email (at the email address you provide to Fingoindia); (iii) in writing (including through documents uploaded by you through your User ID or otherwise), and/or any other mode and form as may be determined appropriate by Fingoindiafrom time to time. You hereby consent to Fingoindia, at its sole discretion, (i)recording all telephone calls between you and Fingoindiaand any such records of Fingoindiashall be conclusive and binding evidence of the fact and content of such calls (ii) providing your details to banks and credit institutions to validate correctness of reporting with the CICs(iii) To share your informationincluding certain personal identifiable information with business partners (i.e. financial institutions) of Fingoindiato provide you with pre-approved offers per the eligibility criteria, from such business partners. It is your responsibility to intimate Fingoindiaof any change in your email address or telephone number. You hereby confirm that instructions / approval soprovided by you will be valid, effective,and binding on you without any further enquiry or due diligence as to identity of the person purporting to give such instruction / approval. Fingoindiamay, in its sole discretion, seek further confirmation of anyinstruction / approval given or purporting to originate from you.
For as long as your User ID remains registered with us, Fingoindiamay, from time to time, recommend our own products and services or the products and/or services of third party banks and other credit institutions to you. You hereby consent that based upon your request, Fingoindiamay forward your contact details to third party banks and credit institutions, and 19| P a g eyou authorize them to contact you, even if you are registered with a Do Not Call (DNC) status with your telecom provider. If you have asked us, or if you do ask us in future not to send you any marketing material, you agree that this restriction will not apply to these recommendations / referrals. The provision of referrals related to the products and/or services of third party banks and other credit institutions is purely a referral service and is not an offer made to you by Fingoindiafor any financial product and/or financial services and should not be construed as such. Such thirdparty referral is provided strictly on a non-risk participation basis. The ultimate decision regarding the appropriateness of any product / service that is provided to you by Fingoindiais exclusively yours and you should exercise due caution and/or seek independent advice before entering into any investment or financial obligation based on these referrals. You should consult your appropriate advisors and independently consider the merits and risks of subscribing or purchasing any recommended products / services, including engaging with any third party and / or purchasing their products / services. The third party/parties will be entitled to determine, in their sole discretion, whether to offer any of their products and/or services to you and any such offerwill be subject to such terms and conditions as may be agreed between you and the concerned third party. Fingoindiashall not be a party to and shall not be responsible or liable for any transactions, interactions, conduct or communications between you and our third party partners, on or through the Service or otherwise. Fingoindiamay receive a referral / facilitation fee from these third party banks / other credit institutions for the referral and you hereby confirm that you have no objection to the same.
Company grants you a limited license to access and make use of the Website, the Services and ancillary services. This license does not include any downloading or copying of any kind of information for the benefit of another individual, vendor or any other third party or to create a derivative work from, modify, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Services. Any unauthorized use by you shall terminate the permission or license granted to you.
By using the Website you agree not to: (i) use this Website or its contents for any commercial purpose; (ii) make any speculative, false, or fraudulent transaction or any transaction in anticipation of demand; (iii) access, monitor or copy any content or information of this Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission; (iv) violate the restrictions in any robot exclusion headers on this Website or bypass or restrict or circumvent other measures employed to prevent or limit access to this Website; (v) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; (vi) deep- 20| P a g elink to any portion of this Website (including, without limitation, the purchase path for any service) for any purpose without our express written permission; or (vii) "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
You agree and understand that you are solely responsible for maintaining the confidentiality of your password which, together with your Login ID (as may be applicable in accordance with the Service selected), allows you to access the Service. That Login ID and password, together with any mobile number or other contact information you provide, form your ("Registration Information"). You agree that you are responsible for maintaining the confidentiality of your Login ID and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur through your account or password. Because of this, we strongly recommend that you exit/ logout from your account at the end of each session. You agree to notify Company immediately of any unauthorized use of your account or any other breach of security. You further agree that Company shall not be liable for any unauthorized use or accessof your account by yourself or any other party and the company is entitled to recover any damages suffered on account of it from you.
You shall provide true, accurate, current and complete information about yourself and undertake to inform/update of any change in your Registration Information promptly and keep it up-to-date and accurate at all times, as it has a direct bearing on the provision of Services and ancillary services by or through Company. You agree not to misrepresent your identity nor will youmake an attempt to make an unlawful access to the Website or use of the Services. Additional terms and conditions will apply to your purchase of services that you select. Please read these additional terms and conditions carefully.
The Company expressly disclaim all warranties of any kind as to the Services, ancillary services and all information, products, services and other content (including that of the third parties) included in or accessible from the services, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Company and its service providers, affiliates, business partners make no warranty that (i) the services will meet your requirements, (ii) the services will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the services will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the services will meet your expectations, and (v) any errors in the technology will be corrected.
Prices for Products available on our Website and are incorporated into this TOUs by reference. All prices, whether specified or not, are in Indian rupees. Prices, Products and Services are offered by the Company's business partners, and may change in accordance with the brand guidelines or other terms and conditions applicable to each of the business partners of Fingoindia. In some cases Services and prices are offered by the Company itself and it reserves the right to modify the use and prices of such Services. Fingoindiamay receive a referral / facilitation fee from third party banks / other credit institutions for (a) assisting with the settlement of outstanding amounts dues owed to them by you and / or (b) for referring their products / services to you and by accepting these Terms you confirm that you have no objection to the same.You further undertake that by initiating a transaction, you are entering into a legally binding and enforceable contract with these business partners of the Company, to purchase the products or avail the services using such payment facilities as may be permitted by applicable laws and as may be accepted by the Company.
The Company does not charge any registration/membership or browsing fee. However, the Company reserves the absolute right to charge any fee for registration/ membership or browsing fee at any time. All such fees that the Company may charge will be intimated to the users and such change shall automatically become effective immediately after they are posted on the Website. All such fees charged by the Company shall be in Indian Rupees. Your continued use of the Company shall be deemed as an acceptance of the amended terms of the TOU.
The Company may enter into agreements with third party payment gateway aggregators and financial institutions authorized by the Reserve Bank of India for collection, refund and remittance and to facilitate payment between you, Fingoindiaand its business partners, as the case may be. The Company shall initiate the remittance of the payments made by you and the date of completion of transaction shall be after the products are delivered to you or after the Services are rendered to you and such other additional time as may be agreed between Website and its business partners, as the case may be.
Whileavailing any of the payment method/s available on the Website, the Company will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
1.Lack of authorization for any transaction/s, or
2.Any payment issues arising out of the transaction, or
3.Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a you;
4.Decline of transaction for any other reason(s)
Notwithstanding anything contained herein, the Website reserves the right to conduct additional verification for security or other reasons if it is not satisfied with the creditability of you/your transaction.
Use of the payment facilities provided by the Website shall not render the Website liable or responsiblefor the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products or services listed on the Website. The Website shall not be responsible for any damages, interests or claims arising from not processing a transaction.
You hereby agree to provide accurate information, such as credit/debit information for purchasing any Service or product on or through the Website. You further warrant that you shall not use payment information or instrument that is not lawfully owned by you. In addition to this TOUs, the terms and conditions of the bank or other financial institution shall also be applicable to every user. The Website disclaims any liability arising out of declining of payment by such bank or financial institution.
Fingoindiamay in its sole discretion impose limits on the number of transactionswhich an individual holding a financial instrument may use for payment for products or services. Additionally, the Website reserves the right to refuse to process transactions exceeding such limit and transactions by you that have incurred questionable charges and amounts.
Fingoindiais merely a facilitator for providing you with payment channels through automated online electronic payments (either itself or through its payment gateway service providers), cash on delivery, collection and remittance facility for the payment of products purchased by the User on the Website using the existing authorized bankinginfrastructure and credit card payment gateway networks (of either the Website or Service Providers).
Fingoindiashall not be held responsible and shall bear no liability in case of failure or delay of delivering the products or services including any damage or loss caused to you due to such delay. No deliveries of the products/services shall be made outside the territorial boundaries of India.
Notwithstanding the above, if the Company is found liable for any proven and actual loss or damage which arises out of or in any way connected with any of the occurrences described above, then you agree that the liability of Company shall be restricted to, in the aggregate, any Service/transactional fees paid by you to the Company in connection with such transaction(s)/ Services on this Website, if applicable.
The Company has no control over the third party websites which would be provided to you through its Website. You acknowledge and agree that under no circumstance shall the Company be liable for your using the services offered or provided by any third party service provider.
You shall not sue or otherwise make or present any demand or claim, and irrevocably, unconditionally and entirely release, waive and forever discharge the Company, its officers, directors, employees, agents, licensees, affiliates, successors and assigns, jointly and individually (hereinafter "Release"), from any and all manner of liabilities, claims, demands,losses, claims, suits, costs and expenses (including court costs and reasonable attorney fees) ("Losses"), whatsoever, in law or equity, whether known or unknown, which you ever had, now have, or in the future may have against the Release with respect to the Services. You agree to defend, indemnify, and hold harmless the Release from and against any and all Losses resulting from claims made against the Company by third parties arising from and in connection with this Authorization.
Fingoindia mayterminate the agreement between us and de-activate your User ID forthwith by notice to you at your email address registered with us in the event that you are in breach of these Terms / any Additional Terms you accept.
Fingoindia may also terminate the agreement between us and de-activate your User ID by giving you notice of one (1) day addressed you your email address registered with us.You may terminate this agreement and request deactivation of your User ID by written notice by email addressed to Fingoindia
Name:GVNG Pavan Kumar;
Email:customercare@fingoindia.com.
Your User ID will be deactivated within three (3) working days from receipt of such email.
Upon termination, your right and license to access and/or use the Service immediately ceases; your User ID will be deactivated and you will no longer be able to access or use the Service. Further, your personal information that is in the possession of Fingoindia will be dealt with in accordance with ourPrivacy Policy.
Company reserves the right to discontinue or suspend, temporarily or permanently, the Services including ancillary services, by giving reasonable time period notice, on a best effort basis, unless it is merely to change certainfeatures/contents of the Services and/or Website or maintain the security and integrity of the Services. You agree that Company will not be liable to you in any manner whatsoever for any modification or discontinuance of the Services.
You agree not to usethe Services and ancillary services for illegal purposes or for the transmission of material that is unlawful, harassing, libelous (untrue and damaging to others), invasive of another's privacy, abusive, threatening, or obscene, or that infringes the rights of other.
Company may, from time to time, announce certain offers with intent to promote its Website and/or Services/ ancillary services ("Promotional Offer/s"). The Promotional Offer(s) would always be governed by this TOU plus certain additional termsand conditions, if any prescribed. The said additional terms and conditions, if prescribed, would be specific to the corresponding Promotional Offer only and shall prevail over these TOU, to the extent they may be in conflict with these Terms. Company reserves the right to withdraw, discontinue, modify, extend and suspend the Promotional Offer(s) and the terms governing it, at its sole discretion.
If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on ourwebsite page or atcustomercare@fingoindia.com
Disclaimer
Fingoindiaintends to provide clear information about banking products and services. The information and data in the website" www.fingoindia.com" ("Website/ Fingoindiaplatform") are generic in nature. Our efforts are to offer accurate and responsible data. We are not responsible for any sort of discrepancies.There is no purpose of violating any copyright or intellectual copyrights issues. All information provided on the portal Fingoindiais subject to the discretion of the same and is likely to change without any notice. Though, any changes in public utility will be communicated immediately in our portal.
We have tried to maintain high standards in quality, clarity, and accuracy of the material posted on the portal. Fingoindiais not legally responsible for the same in any matter whatsoever. Employees, partners, and associated staff of Fingoindiaare not accountable for any loss, harm, or damage due to usage of information from the portal. Customers are advised to use their own discretion in such matters. The information provided on the portal is of financial, insurance, and legal nature. It is a mutual understanding that customers association with the portal will be at the customer's preference and risk.
Visitors to this Website/portal and every third party is hereby informed that the owners of this Website/portal, are the intermediaries of the banks, financial institutions and mutual funds/AMC's, whose products are dealt with in this Website/portal. It is made abundantly clear that Fingo Financial Solutions Private Limited, its groupcompanies, its directors, shareholders, officers and employees and Fingoindia.comare in no way responsible or liable for any one for 27| P a g ehis/her investment or credit buy decision(s) (availing any kind of loans or taking credit card through us), and every prospect/loan seeker/ investor/policy-holder shall be solely responsible for the consequences of his/her decision(s).
FRAUD RELATED DISCLAIMER
BEWARE OF FRAUDULENT PHONE CALLS AND E-MAILS. Fingoindiaclarifies to public that Fingoindiaor its officials will never ask customers/visitors to deposit any money/cash for any of our services. Public receiving such phone calls/emails are requested to intimate Fingoindiaalong with details atcustomercare@fingoindia.com.
Account Aggregator Terms Of Use
I further confirm that my financial information may be transferred, shared or otherwise disclosed by Fingoindiato any third party in an aggregated and anonymised manner for obtaining enhanced data parameters and/or to assist me in availing various loan options or credit facilities available with Fingoindia. I also confirm that I have verified the details of the request to transfer the data and understand that this consent is binding on me. I expressly disclaim Fingoindiafrom any liability towards the correctness of the financial information/data and agree to indemnify and hold harmless Fingoindiaand any of its subsidiaries, successors, representatives, assigns and/or affiliates for any claims, demands, damages, actions, suits of any kind or nature which may arise whatsoever including for any discrepancy in the financial data.I also authorize the Account Aggregators to share my financial information with Fingoindiafor the aforementioned purposes. I further confirm that I have read and understood the consent provided hereinabove and agree to the same voluntarily and out of my free will. I also confirm that I am aware of the option to withdraw this consent at any time through Fingoindiawebsite or app. However such revocation shall be at my risks, costs and consequences in case the services have been partially or fully fulfilled by Fingoindia.
In case one of your Recurring Payments is declined for any reason whatsoever, including expiry of your card (credit / debit), we may cancel your subscription, unless you provide us with a new mandate. If you provide us with a new mandate and are successfully charged before your subscription is cancelled, your new subscription period will be based on the original renewal date and not the date of the successful charge.